Refund and Return Policy for 9oufti
Thank you for shopping at 9oufti. We take pride in offering high-quality crochet patterns and products to enhance your crafting experience. Please review our refund and return policy below:
- Digital Crochet Patterns:
All sales of digital crochet patterns are final and non-refundable. Once a digital pattern has been purchased and downloaded, it cannot be returned or exchanged.
If you encounter any issues with downloading your purchased pattern or if there are technical errors, please contact our customer support at [contact@9oufti.shop] for assistance. We will make every effort to resolve the issue promptly.
- Physical Crochet Products (if applicable):
If you have purchased a physical crochet product (such as a printed pattern booklet or kit), and you are not satisfied with your purchase, you may request a return within [number of days] days from the date of delivery.
To initiate a return, please contact our customer support at 9oufti@gmil.com. Please provide your order number and a brief explanation of the reason for the return. We will guide you through the return process.
The returned product must be in its original condition, unused, and in the same packaging as received. Once we receive and inspect the returned product, we will issue a refund for the purchase price, excluding shipping costs, within [number of days] days of receiving the return.
- Damaged or Defective Products:
If you receive a damaged or defective physical crochet product, please contact us within 7 days of delivery. We will require photographic evidence of the damage or defect.
We will assess the issue and, if confirmed, offer you the option of a replacement product or a full refund, including shipping costs, within 14 days of receiving the evidence of the damage or defect.
- Custom Orders:
Custom orders for crochet patterns or products are non-refundable. We work closely with customers to ensure the customization meets their specifications before processing the order.
- Changes to Orders:
Once an order is placed and payment is processed, changes cannot be made to the order. Please review your order carefully before completing the purchase.
Please note that our policies are subject to change without prior notice. It’s important to review our policy each time you make a purchase. If you have any questions or concerns regarding our refund and return policy, please contact our customer support at 9oufti@gmail.com.